How we use your information

This policy explains what personal information Family Money Helper may collect, why it is used and what choices you have. Last reviewed: 13 May 2026.

Quick summary

The free calculators run in your browser. We do not intentionally store your calculator inputs.
If you email us, we use your email address to reply.
If you buy a spreadsheet planner, checkout and payment are handled by a third-party provider.
Optional analytics are only loaded if you accept them in the cookie banner.

Who we are

Family Money Helper provides plain-English UK family money guides, calculators and spreadsheet planners. You can contact us at [email protected].

Information we may collect

Calculator information

You may enter salary, dates, nursery costs or family planning details into calculators. These are used in your browser to show estimates and are not intentionally saved by us.

Contact information

If you email us, we receive your email address, message and any information you choose to include.

Purchase information

If you buy a planner, the checkout provider may collect your name, email address, payment details, billing details and order information. We may receive enough order information to provide support and confirm access.

Website information

We may collect basic technical information such as pages visited, device type, browser type and cookie preferences. Optional analytics depend on your cookie choice.

Why we use information

PurposeInformation usedLegal basis

Replying to questions or support requestsEmail address and message contentLegitimate interests

Providing a purchased digital plannerOrder and contact details from the checkout providerContract

Understanding and improving the websiteOptional analytics and page usage dataConsent, where analytics cookies are used

Keeping records for tax, accounting or legal reasonsOrder, payment and support recordsLegal obligation or legitimate interests

Cookies and analytics

We use essential browser storage to remember your cookie choice. Optional analytics are used only if you accept them. You can change your choice on the Cookie Policy page.

Analytics are currently switched off for this website.

Who information may be shared with

We only share information where needed to run the website, provide the product or meet legal obligations.

Checkout and payment providers, such as Payhip or Stripe.
Email or support tools used to reply to messages.
Website hosting, analytics or security providers.
Professional advisers, HMRC or regulators where required by law.

Some providers may process information outside the UK. Where this happens, they are expected to use appropriate safeguards for international transfers.

How long information is kept

Support emails are kept only as long as needed to handle the request and any follow-up.
Order records may be kept for accounting, tax and legal record-keeping purposes.
Cookie consent choices stay in your browser until you clear them or change your choice.
Analytics data, if enabled, is kept according to the analytics provider settings.

Your rights

Under UK data protection law, you may have rights to access, correct, delete, restrict or object to certain use of your personal information. You may also have the right to data portability and to withdraw consent where processing is based on consent.

To ask about your information, email [email protected]. You can also complain to the Information Commissioner's Office if you are unhappy with how personal information is handled.

Updates to this policy

This policy may be updated as the site develops, for example if a new checkout provider, analytics provider or email tool is added. The reviewed date at the top will be updated when changes are made.